Terms of Service

Winny is AI front desk software for booking-driven service businesses. It helps answer calls and chats, collect customer context, coordinate bookings, route handoffs, and send outcomes to connected systems.

By using Winny, you agree to use the service only for lawful business purposes and in line with these terms, your workspace configuration, and any signed order form or data processing agreement that applies.

You are responsible for keeping account credentials secure, inviting only authorized users, maintaining accurate workspace information, and reviewing the settings, prompts, connected systems, and routing rules used by your assistants.

You are responsible for the customers, contacts, calendars, phone numbers, messages, documents, and other content you connect to or process through Winny.

Winny uses AI and automation to help complete front-desk tasks, but the service does not replace professional judgment, emergency services, legal advice, medical advice, financial advice, or other regulated decision-making.

You must test your assistant before launch, keep business information current, monitor outcomes, and configure human handoff paths for urgent, sensitive, complex, or unsupported requests.

Winny may connect to third-party services such as Google Calendar, Microsoft Calendar, telephony providers, email providers, payment tools, and outcome webhooks when you authorize those connections.

You are responsible for having the rights to connect those systems and for complying with their terms. Winny uses connected-system data only to provide and secure the configured workflow.

You must provide any notices, consents, disclosures, and lawful bases required for your use of Winny with callers, website visitors, customers, staff, and connected systems.

You may not use Winny to process data you are not allowed to process, to mislead people about automated assistance, or to route emergency or regulated workflows without appropriate human oversight.

Do not use Winny for spam, harassment, fraud, unlawful surveillance, security attacks, unauthorized data collection, or content that violates applicable law or the rights of others.

We may limit, suspend, or terminate access if a workspace creates security risk, legal risk, payment risk, platform abuse, or harm to the service or its users.

Paid plans, trials, usage limits, overages, and billing terms are shown at checkout, in the workspace, or in a signed order form. Some voice, phone-number, or integration usage may depend on third-party availability and pricing.

We may update the service and these terms over time. We aim to keep Winny available and reliable, but third-party networks, calendars, AI providers, telephony providers, and internet infrastructure can fail or change.

Questions about these terms can be sent to support@heywinny.com.

If a separate written agreement with Winny applies to your workspace, that agreement controls if it conflicts with these website terms.