Realtime call intake
Answers calls, captures intent, and keeps the conversation moving with business-specific guardrails.
WinnyNo-nonsense AI Front DeskThe no-nonsense AI front desk.
Answers calls, creates bookings, routes urgent cases, and leaves your team with a clear record. No voice-agent hype.
Live front desk
OnlineIncoming customer call00:38
Booking ready to confirmBest
HandoffTransfer
Always answered
Answer the call. Do the work.
Winny handles routine calls immediately and routes the ones that need judgment to your team with context.
Calls
answered
Bookings
created
Handoffs
context-rich
No-nonsense reception
Built for front-desk work, not voice-agent theater.
Winny focuses on the boring parts that matter: answer quickly, understand the request, check real rules, confirm before acting, hand off when needed, and keep the outcome visible.
Real booking actions
Books, reschedules, and cancels through scheduling tools instead of leaving staff with raw transcripts.
Clean human handoff
Routes calls to your team or escalation numbers when the assistant should not continue alone.
Operator controls
Keeps hours, staff, services, language, voicemail, and assistant behavior in one workspace.
Actual front-desk work
Less magic. More done.
From the first ring to the confirmed booking, every conversation stays practical, consistent, and on the record.
Review what the assistant booked, changed, escalated, or captured.
Control hours, handoff numbers, voicemail behavior, services, and languages.
Change assistant behavior without rebuilding a voice-agent stack.
Operations dashboard
Workspace
Calls handled
42
Conversion
71%
Handoff
14%
Cleaning booking created
09:48
Pain after procedure
09:21
Cancel booking request
08:57
Business hours
Open days and workspace timezone
Reception queue
Fallback numbers and transfer rules
Language controls
Workspace app and call language
Safety routing
Emergency and human escalation
Front desk workflow
Every call needs a clear next step.
The assistant listens, classifies the need, checks the right rules, takes action only when appropriate, and escalates with context when a person should step in.
Answer
Pick up, disclose the assistant, identify intent, and keep the conversation useful.
Coordinate
Use your hours, staff, services, availability, and language settings to guide the next step.
Resolve
Book, reschedule, cancel, collect context, transfer, or leave a clean record for staff.
Pricing
Pricing
Priced per location — every plan pays for itself by recovering the calls and bookings you'd otherwise miss, and your workspace shows the recovered-booking ROI. Start a 7-day trial, or go straight to voice checkout.
MonthlyYearly -15%
Website
Never miss a website enquiry
EUR 49/site/month
Yearly per site: EUR 490
- Website front desk for one location
- Answers enquiries and captures leads 24/7
- Knowledge-based answers from your own info
- Every lead delivered to your team
- Fair-use chat volume
- No phone number required
Front Desk
Your phone, answered 24/7 — recover missed bookings
EUR 199/site/month
Yearly per site: EUR 2,030
- AI front desk for one location — phone and chat
- Recovers after-hours and missed-call bookings
- Books, reschedules, and routes calls automatically
- Human handoff with full conversation summary
- German, Turkish, Arabic and English receptionists
- Fair-use call volume for a single location
Front Desk Plus
For a busy location with peak-time calls
EUR 349/site/month
Yearly per site: EUR 3,560
- Everything in Front Desk, for a busy location
- Handles concurrent calls at peak times
- Priority handoff and routing rules
- Call-outcome review and quality checks
- Generous fair-use call volume
- Recommended for most businesses
Operations
Multi-location rollouts and custom volume
From EUR 449/site/month
Custom usage terms
- Per-location pricing across multiple sites
- Custom voice and chat volume
- Multi-site rollout planning
- Advanced routing and handoff rules
- Operational review and priority support
Future direction
From answering calls to running customer access.
Winny starts with reception relief and grows into reminders, recalls, follow-ups, no-show recovery, and multi-location visibility for teams that need customer access to be measurable.
01
Native automation
Connect availability, bookings, staff, and service rules more deeply with the systems your business already depends on.
02
Proactive customer operations
Extend call intelligence into reminders, recalls, follow-ups, and no-show recovery so front desk work becomes more predictable.
03
Multi-location intelligence
Give growing teams one operating layer for locations, queues, escalation policy, staffing pressure, and performance review.
Built for rollout
Trust controls belong in the product, not in a sales deck.
A front desk handles personal context, urgency, and scheduling data. Winny keeps the workspace tied to tenant boundaries, authenticated sessions, secret management, retention controls, and traceable call outcomes.
Tenant-aware admin access
MFA-backed sessions
Encrypted vendor secrets
Retention and DSAR workflows
DPA checklist tracking
Webhook replay protection
How Winny works
Start a chat trial or choose a paid voice plan, confirm your hours and services, then test booking, handoff, and call-outcome flows before launch.
What does no-nonsense mean?
It means Winny is judged by completed front-desk work: answered calls, correct bookings, clean handoffs, visible outcomes, and clear limits when a human should step in.
How does Winny answer calls?
A realtime AI receptionist picks up, identifies the reason for the call, and follows your business-specific rules to take the next step.
What happens during the free trial?
The free trial is for Chat. You configure the website front desk, knowledge, hours, and follow-up flow. Voice setup starts after paid checkout because phone numbers and forwarding create external costs.
Can the AI hand off to my team?
Yes. Urgent, complex, and after-hours calls follow routing rules you control, with context passed to your team or escalation line.
Which languages are supported?
The assistant handles multilingual callers, with per-workspace and per-call language settings so callers are met in the language they prefer.
Is my data handled securely?
Access is tenant-scoped and protected with MFA-backed sessions, encrypted vendor secrets, retention controls, and traceable call outcomes.
Do I need to change my phone system?
No. You forward your existing number or use a number we provide, so the AI front desk sits in front of your current setup.
Guided rollout
Start with reception relief. Go live with guardrails.
Winny begins where teams lose time every day: missed calls, booking coordination, unclear handoffs, and repetitive intake. Setup should prove the workflow before live callers depend on it.
Confirm your hours, staff, services, and escalation policy.
For paid voice plans, route a test number through the realtime AI receptionist.
Validate booking, reschedule, cancellation, and handoff before launch.